FAQ
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How do you ensure quality of your products?
We prioritize quality at every step of our production process. Our essential oils are sourced from reputable suppliers, and we conduct rigorous testing for purity and authenticity. We use industry-standard methods such as GC-MS (Gas Chromatography-Mass Spectrometry) to analyze the composition of our oils, ensuring they meet our high-quality standards.
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Are your essential oils diluted or blended with other oils?
No, our essential oils are pure and undiluted. We do not blend them with carrier oils or other additives, providing you with the unadulterated benefits of each essential oil.
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Can your essential oils be used internally?
No, we do not suggest internal use of our essential oils. While our oils are of the highest therapeutic grade, pure, and meticulously sourced, internal use poses potential risks and is not in alignment with our recommended usage. Several factors contribute to our recommendation against internal use. Each person's body reacts differently, and internal use may not be suitable for everyone.
Internal use of essential oils should only be undertaken under the guidance of a qualified healthcare professional who is well-versed in aromatherapy and essential oil usage.For therapeutic benefits, we recommend using our essential oils through aromatherapy or diluted for topical applications.
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What is the source of your oils and other natural products?
We source our essential oils from all around the world’s reputable suppliers. These suppliers adhere to strict quality standards, ensuring that the raw materials are ethically and sustainably harvested. We prioritize sustainable and ethical practices, working closely with partners who share our commitment to quality.
Our raw materials, whether botanicals for essential oils or other natural products, undergo thorough quality assessments to ensure they meet our high standards for purity and authenticity. Transparency and traceability are integral to our sourcing process, allowing us to provide you with the finest quality products while promoting environmental conservation and ethical business practices.
Under the detailed section page of each product, you can simply find out where each and every oil in our portfolio comes from.
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Can I use your essential oils for aromatherapy or topical applications?
Absolutely! Our essential oils are versatile and can be used for various applications, including aromatherapy and topical use. We provide detailed usage instructions and recommend proper dilution for safe and effective use.
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Do I need to keep my carrier products inside the refrigerator?
The preference is yours! However, it's advisable to store them in a cool, dark place away from direct sunlight. Refrigeration may cause certain oils to solidify or become cloudy, but this does not affect their quality. If you prefer a chilled application for specific reasons, you can refrigerate the carrier oil temporarily. Always check individual carrier oil specifications for any unique storage requirements and guidelines.
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What is your shipping process, and how long does it take?
We strive to process and dispatch orders promptly. Standard shipping times vary based on your location, typically ranging from 2 to 4 business days of receipt and payment confirmation.. However, we want to clarify that we do NOT guarantee specific shipping times since shipping durations may vary based on factors beyond our control, such as carrier delays, customs processing, and other unforeseen circumstances.
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How can I cancel my order?
If you need to cancel your order, please contact us as soon as possible. We process orders quickly, and we do not accept any cancellation after 3 hours of order placement. We do our best to accommodate your request. Visit our Contact Us page for information on reaching our customer support team.
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My product arrived damaged. What should I do?
We apologize for any inconvenience. Please contact our customer support team immediately with your order number and a photo of the damaged item. We will assist you in resolving the issue promptly.
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Can I track my international order?
Absolutely! Once your international order is dispatched, you will receive a tracking number via email. You can use this tracking number to monitor your order's journey through our website or the carrier's tracking system.
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Can I modify my international order after it has been placed?
Once an international order is placed, modifications may be challenging due to the complexity of cross-border shipping. We recommend reviewing your order carefully before completing the purchase. If you need assistance, please contact our customer support team as soon as possible.
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How do I place an order on your website?
Placing an order is easy! Simply browse our products, add desired items to your cart, and proceed to checkout. Follow the prompts to provide shipping information, select a payment method, and complete your purchase.
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What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways. You can choose your preferred payment option during the checkout process.
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How can I check the status of my order?
You can easily check the status of your order by logging into your account on our website. Once logged in, go to the "Order History" section, where you'll find the latest information on your order's progress.
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How are shipping costs calculated?
Shipping costs are calculated based on your location, package weight, and dimensions. The exact shipping charge will be displayed during the checkout process before completing your purchase, ensuring transparency in our pricing.
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Do you offer free samples?
No, we do not currently offer free samples. While we understand the desire to experience our products before purchasing, providing free samples involves significant logistical and operational challenges. However, we stand behind the quality of our products, and customer satisfaction is our priority. We offer our prices at discounted and wholesale prices and in order to maintain that we have to follow this approach. We provide small packaging for each product so that you can experience the product before making an bulk quantity order placement.
